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Facebook: a failure that falls very badly, Mark Zuckerberg in turmoil

Monday's global blackout, which lasted more than six hours, falls very badly for Mark Zuckerberg's firm, which is going through one of the worst crises on its reputation. 


Facebook , Instagram, WhatsApp and Messenger, the two social networks and the two messengers of the Californian giant, emerged Tuesday from an unprecedented outage , which plunged the group into a double crisis after the revelations in broad daylight of a pitcher of alert. The technical incident is the "most important failure ever observed" by Downdetector, which records user reports. "Billions of users have been affected," assured the site.

The global Facebook blackout lost nearly $ 6 billion (5 billion euros) to Mark Zuckerberg who lost a place in the ranking of the richest personalities in the world. “To the huge community of people and businesses around the world who depend on us: we're sorry. We are working hard to give you back access to our apps and services and are happy to tell you that they are coming back online at this time, ” Facebook tweeted Monday at 22:30 GMT, after some seven hours of outage.

This failure falls very badly for the firm of Mark Zuckerberg, which is going through one of the worst crises on its reputation. In question, a former engineer, Frances Haugen, who accused the group of choosing "the profit rather than the safety" of its users, in an interview broadcast by the CBS channel on Sunday.

His revelations gave new impetus to the many critics of Facebook, whose four platforms are used by some 3.5 billion people every month. These revelations show for US President Joe Biden that society "does not know how to regulate itself", according to his spokesperson Jen Psaki. They “demonstrate the concerns […] about the power that the network giants have amassed”.

The whistleblower will be questioned by a parliamentary committee on Tuesday. “Our sincere apologies to all those affected […] We have network problems and our teams are working as quickly as possible to repair and get back online,” Mike Schroepfer, Facebook's CTO, tweeted earlier.

The reasons for the failure: a "faulty configuration change"
Facebook said late Monday evening in a statement that the major failure of its networks and messaging was caused by a "faulty configuration change" of its servers.

According to cybersecurity experts, the gigantic outage is linked to updates to the routing computer system, which allows servers to be linked to domain names. "At one point this morning, Facebook removed the card that allows computers around the world to find its various addresses online," said cybersecurity expert Brian Krebs on his blog.

Facebook's misfortune has made its competitors happy. Telegram messaging went from 56th to 5th most downloaded free apps in the United States in one day, according to specialist firm SensorTower. "Registrations are up sharply on Signal (welcome everyone)", also tweeted this other messenger known for its data encryption.

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